Service: the key to continuity in your turnover

Not just acquiring new customers, but also maintaining existing customers determines the success of organisations. Often, the service provided by the service department is the reason customers keep buying from an organisation – or leave them. Employees in your service department regularly come into contact with your customers. In many cases, even more often than theaccount manager/salesdepartment.

The GROW Factor offerstrainingthat aims to help thecustomer serviceemployees (internal and external) to think and act in a customer-focused way. We teach them to be aware of the needs of the customer (Mindset) and to develop a customer-oriented attitude (Attitude). Your customers will experience this customer-oriented attitude as an additional service. Providing this service can be a reason for your customer to go into business with you, to remain a customer and to recommend you to others. This way, the service employees are the ambassadors of your company!


Personal Coaching

helps employees on their way!

Functional Coaching

with the right approach you will achieve more!

Coaching on the job

we join you in practice!




Kloosterstraat 46A
4854 CN Bavel
The Netherlands

t +31 (0)161 77 88 00